Cancellation policy

SkinShip ShipSuccess plans are services that may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

SkinBuild: Pre-orders

When you are buying a new Shopify store build, you are pre purchasing a site that has not been built out yet. We may collect a partial deposit or full payment at checkout, store your payment method, then fulfill and charge the full or remaining payment upon completion. 

You can cancel a partially paid pre-order SkinBuild that has not yet started. Once the site is under full construction, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Subscriptions
When you purchase a subscription you'll receive continued monthly support from SkinShip. This monthly subscription term is for a period of 12 months as agreed to in your Agreement.  Your payment details will be stored securely and you'll be charged for each of these services, unless you choose to pay in advance. 
ShipSuccess plans are set to automatically renew at the end of your first 12 months. If you don't want to renew a subscription you can cancel it. After the 12 month period, if you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.