Refund policy

At SkinShip, we stand behind SkinBuild, SkinTransfer, ShipBase, Ship+ and Ship360. This policy explains exactly how refunds work for our subscription based services.

10 Day Satisfaction Guarantee

You have 10 days from your initial SkinBuild purchase date to request a refund if you are not satisfied with our services.

This guarantee covers your first billing cycle only. It does not carry forward to later renewals or future billing periods.

How to Request a Refund

Send an email to hello@skin-ship.com with your order number and a quick note on why you are requesting a refund. We read every message and will get back to you within 2 business days.

Review Process

Once we receive your request, we will review your account activity and usage to confirm eligibility. We will email you to confirm whether your refund has been approved or denied.

Refund Timing

If approved, your refund will be issued to your original payment method within 10 business days of approval. Bank and credit card processing times vary, so it may take additional time to appear on your statement.

If more than 15 business days have passed since approval and you have not received your refund, contact us at hello@skin-ship.com.

Subscription Cancellations

You can cancel your ShipSuccess subscription at any time after the initial 12 month term without penalty. Cancelling stops future billing. Cancelling does not refund the current billing period unless your request falls within the 10 day guarantee window above. Please refer to your contract for penalties for cancellations during the initial terms

What Is Not Eligible for a Refund

To keep things fair and clear, the following are not refundable:

  • Requests made after the 10 day window. Once 10 days have passed from your purchase date, your first payment and all future payments are final.

  • Renewal payments. The 10 day guarantee applies only to your first billing cycle. Charges from your second billing cycle onward are not covered, even if you decide to cancel shortly after a renewal.

  • Custom development work. Any custom Shopify build, design, or copywriting work completed specifically for your practice is non refundable once delivered, since it cannot be resold or reused for another client.

  • One time setup fees. Fees charged for initial account setup, onboarding, or store configuration are not refundable once the work has started.

  • Services already delivered and accepted. If you have reviewed and approved a deliverable, such as a completed site, section, or blog post, that portion of the work is considered final and is not eligible for refund.

  • Add ons or third party costs. Charges from third party apps, subscriptions, or integrations connected to your store, such as Klaviyo, GHL or other Shopify apps, are billed separately and are not covered under this guarantee.

  • Accounts in violation of our terms. If your account was suspended or cancelled due to a violation of our terms of service, no refund will be issued for the current or any prior billing period.

  • Partial month usage. We do not issue prorated refunds for partial months or partial use of a billing cycle outside the 10 day window.

A Few Things to Know

Refunds are reviewed on a case by case basis. If your situation does not fit neatly into the categories above, email us anyway. We would rather have the conversation and solve your query.

We Are Here to Help

Questions about your refund, your subscription, or anything else, just email hello@skin-ship.com. One of our representatives will get back to you.